Successful ISO Reassessments

Tuesday, April 30, 2024

ZAI is a secure, quality-driven organization that strives for continuous improvement that includes making ourselves an internally sharper company and an externally stronger competitor. To help in that endeavor, we hold several International Organization for Standardization (ISO) certifications.

ZAI’s ISO certifications were recently reassessed after a rigorous audit. The three certifications are ISO 9001:2015 (Quality Management), ISO/IEC 20001:2018 (Service Management), and ISO/IEC 27001:2013 (Information Security Management).

The standards of these certifications are combined into our ZAI Integrated Management System (IMS).

ZAI’s Integrated Management System Policy:

ZAI is committed to protecting the integrity, confidentiality, and availability of information, meeting and exceeding our customer’s expectations by providing professional consulting services delivered by qualified staff, meeting all customer requirements, and meeting legal and regulatory security requirements while delivering effective and reliable customer services. We do this by managing a strong Quality, Service, and Information Security Management System to continually improve our service performance and customer satisfaction.

Our IMS Objectives measure and monitor key components to ensure business is functioning up to standards. The ZAI ISO team has monthly meetings to initiate conversations surrounding any values outside of established acceptable limits. We observe measures over time to spot trends or make adjustments and provide documented evidence of quality management oversight. We also raise discussions to prompt improvements in our IMS that will benefit ZAI and our employees.

Congratulations and thank you to all who were instrumental in achieving the successful reassessments.