ZAI has been in business since 1977 and has had some of its customers for decades.
We used Lean Six Sigma to develop Execution Dependencies Network (EDN), a visual tool used by the Navy to manage submarine installation activities. The tool optimizes the Navy’s ability to manage people performing installs within available space. The tool visually allows the Navy to schedule staff based on the number of people needed during certain periods. EDN touches nearly every piece of the install and shows dependency, predecessors, and successors for each phase. With each step of the install, the Navy can visually see if requirements were met, and if any components were missing, regardless of what the schedule said. This has streamlined efficiencies and demonstrated cost savings for the Navy.
The Naval Sea Systems Command (NAVSEA) became ZAI’s first customer in 1978 under subcontract to a larger firm. Today, NAVSEA is still our customer—and we’re the large firm managing the contract. We provide technical support for Combat System Design Reviews, System Level Impact Assessments, and waiver requests to NAVSEA Technical Specifications and manuals. We also coordinate problem resolution for installation and ship availabilities.
ZAI has worked with the U.S. Mint since 1999, maintaining the Mint Library archives. We’re converting the Mint’s historically significant documents and artifacts, including coins, pictures, postcards, and coin presses into a full-service electronic library. Ultimately these resources will be available to coin collectors, historians, researchers, scholars, Congress, and others.
Our work at the NASA Goddard Library has helped create one of the most forward-thinking digital libraries in the Federal Government. It is highly regarded by NASA and the library community, and serves as a model digital library. We’ve helped manage this library since 2001, and have been tasked with converting it from card catalog to digital. We’ve implemented and enhanced library service software modeled after leading search engine functionality. The advanced tool searches multiple platforms within NASA’s collections and has attracted the praise of the library community and universities seeking similar capabilities.
We maintain the collections for the Collections Access, Loan, and Management Division of the Library of Congress, the world’s largest library. ZAI supports the care of thousands of national treasures. Our work helps ensure the integrity of the collections as we continuously assess the condition of items to minimize damage or loss. We provide these functions:
We process all incoming and outgoing mail for the Office of the Director and the Technology Transfer Branch of the National Institutes of Health National Cancer Institute (NCI). We also provide record management support for the Office of the Director. We update files as NCI Directors change and retire materials as required.
Our call center specialists provide information about grant programs for the Department of Justice (DOJ) Community Oriented Policing Services (COPS) program. They provide specialized information to law enforcement callers and take orders for program grant packages, including bulk orders in support of conferences and outreach. The orders are fulfilled by the warehouse, which ZAI operates. We ship the materials, update inventory, and order new materials.
We digitized engineering documents and created an architectural history of St. Elizabeths Hospital, a National Historic Landmark. ZAI digitized all blueprints, landscape drawings, artifacts, and images and photos of buildings and grounds, and built an informational repository that linked engineering drawings and photographs to historical information about the buildings located on the St. Elizabeths Hospital campus.
For more than 10 years, ZAI managed the FEMA Map Service Center (MSC), a national distribution Center for flood maps and related products. This is the second largest digital map repository in the country. ZAI revolutionized FEMA’s mapping program by designing and implementing the MSC website. This innovation took MSC from a paper-based distribution to electronic delivery and distribution, and includes integration with GIS functions so users can enter an address to find the map panel they need.
ZAI staff maintains the file repository for the more than 7 million active patent and trademark files managed by the Patent and Trademark Office (PTO). We barcode every file down to the shelf level in this 350,000 square foot warehouse. We provide a 4-8 hour turnaround time for file requests and operate a fleet of vehicles that operate between the warehouse site and the PTO campus. We’ve supported PTO since 1988 and have maintained a superior quality rating that exceeds contract requirements.