Our Quality Assurance (QA) program is based on ISO 9000
standards. It incorporates a top-down/bottom-up approach to infuse quality
and controls throughout all processes, and includes a Continuous Process
Improvement Program (CPIP) with defined performance metrics, clear lines of
responsibility, and regular reporting for rapid feedback.
Top-Down Approach
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Area
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Overview
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Quality Management
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The ZAI PM will define, document, communicate, and evaluate quality
programs of each team member.
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Quality System
|
We will publish a quality system manual supported by quality assurance
procedures, work instructions, metrics and quality records.
|
Contract Review
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We will build quality requirements into every solicitation for a task
order and for every task order awarded under the contract.
|
Document Control
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QA procedures will specify how all team members must control
documentation through approval, issue, change and modification.
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Process Control
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QA procedures will specify how characteristics that are critical to
quality are identified and carried out in all work processes under any
task order.
|
Corrective Action
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QA procedures will specify methods for investigating nonconformance,
correcting it, documenting findings and controls for preventing
recurrence.
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Internal Quality Audits
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QA procedures will require all members of the team to conduct and
document reviews and inspections of their quality system.
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Subcontract Quality Audits
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The ZAI PM will audit subcontractor quality control and performance on a
routine basis.
|
Training
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A QA procedure will require that personnel who work on task orders
receive training in the quality system.
|
Bottom-Up Quality Approach
|
Document
Flow
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All deliverables will utilize e-Business framework and reside in KM
Center
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First
Level
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In-process review is conducted by the personnel performing the job.
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Second
Level
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All products will be examined by the cognizant TO Manager or ZM to
assure technical quality.
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