Many of our customers have demanding submission processing needs, such as pension plans, drug applications, program documentation, patent information, and immigration forms. We deeply understand their workflows and bring leading data storage and access solutions to each project. Our customers know that data is useless unless the people who need it have access to it. They trust us to work behind the scenes, enabling them to better serve their constituents on the front lines.

Records Management
ZAI is a recognized leader in records management. For more than three decades, we’ve managed the complete records lifecycle, from creation, to maintenance and use, to disposition. Our process involves collecting, organizing, and analyzing data to deliver information that empowers decision support. More than that, we’re continuously seeking ways to streamline and improve. Managing records amidst technology advancements is where ZAI excels. We were managing records when paper first went digital. Today, we’re on the leading edge of innovative digital solutions that optimize even the most massive record repositories.

Every government agency is required to manage its records in compliance with Federal regulations. We help meet mandates including the National Archives and Records Administration (NARA) standards for storing electronic records.

We’ve also supported businesses with records management. We helped a major drug company collect and process drug submissions around the world, and re-engineered its electronic drug submission process.

Records Management project highlights:
Streamlined Document Management, Under Budget for PBGC
Streamlined Workflow at FDA with Electronic Document Room
Document Control Rooms for FDA
Digital Map Lifecycle Management for MSC
Digitized Engineering Documents for St. Elizabeths Hospital

Libraries
For decades, we’ve provided a suite of forward-thinking library services. We’ve supported many libraries, including managing vast collections like the Library of Congress and the FEMA Engineering Library, to managing libraries with multi-language requirements, like the World Bank/International Monetary Fund Library. Our work at the NASA Goddard Library serves as a best-practice model for managing and retrieving scientific research data.

ZAI has been on the forefront as libraries have digitized collections. With unparalleled expertise, we recommend when and where to introduce new technologies — and when and where not to. Our customers always trust us to make the best recommendations for their collection management needs.

Library project highlights:
Maintaining Vast Collections for Library of Congress
Creating a Model Digital Library for NASA Goddard
Maintaining Artifacts for U.S. Mint Library

Contact/Call Centers
As experts in customer service, ZAI provides full lifecycle support for inbound and outbound customer contact/call centers. Managing information dissemination via telephone and email, we also provide distribution support for many of our call centers to fulfill information and material requests.

Contact/Call Centers project highlights:
Call Center and Inventory Management for DOJ

Distribution Centers
ZAI provides full service distribution center support, from taking orders via call centers and the web, to fulfillment, warehouse management, transportation management, and shipping. We even process and manage incoming and outgoing mail for customers.

Distribution Centers project highlights:
Mail Services and Records Management for NIH
Distribution for More than 7 Million PTO Files

Mail Services and Records Management for NIH

We process all incoming and outgoing mail for the Office of the Director and the Technology Transfer Branch of the National Institutes of Health National Cancer Institute (NCI). We also provide record management support for the Office of the...

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