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 TODAY'S
knowledge worker suffers from information overload, spending 15-30% of their time looking for information, and only half that time finding what they need.
ZAI's customer-focused approach solves information overload by implementing and operating cutting-edge information distribution centers that collect relevant, qualified data, and deliver intelligent, useful information.
ONLINE DISSEMINATION AND E-COMMERCE SYSTEMS
- E-commerce sites integrated with digital repositories and/or physical distribution systems
- Contextualized product catalogs
- Powerful search engines
- Reliable web-based delivery with streamlined downloads
- Secure payment processing
- Subscriptions, notifications, and online newsletters
- Web-based customer account management
WAREHOUSE AND FULFILLMENT
- Secure warehouse and climate-controlled storage
- Integrated inventory management, order entry, purchasing, shipping, and accounting
- Automated re-stocking alerts, warehouse location assignments, pick/pack lists, postage rate shopping, and invoicing
- Bar-coding and RFID for inventory tracking
- Print-on-demand and CD-on-demand
CUSTOMER SERVICE CALL CENTERS
- Personalized support to answer questions, perform research, locate materials, take orders
- Automated call distribution
- Interactive customer relationship management
SUBJECT MATTER EXPERTISE
- Research, screen, and validate source materials
- Collection development
- Acquisitions
- Program development
- Outreach
FEE COLLECTION AND ACCOUNTING
- Full accounting and financial reporting
- Compliant with OMB Circular A-25, User Charges
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