ZAI operates many successful Call Centers throughout the Mid-Atlantic region providing ongoing customer support for a variety of organizations. Our centers range from small, technical support groups to large, high-volume operations.

ZAI staffs all of our centers with professionally trained agents who provide knowledgeable, friendly service, with subject matter expertise to meet your program needs. We utilize proficient, state-of the-art solutions that allow us to provide consistent, reliable support. ZAI’s call centers continuously receive customer accolades citing outstanding user satisfaction.

ZAI effectively delivers information and services to handle your call center needs. Our expertise includes:

CUSTOMER SERVICE CALL CENTERS

• Professional, knowledgeable agents trained in customer service techniques to handle various customer needs – information requests, order fulfillment, help desk support, complex inquiries
• Personalized support to answer routine and program-specific questions
• Subject Matter Experts trained to perform in-depth research and respond to complex inquiries
• Automated call routing and tiered escalation for rapid resolution
• Advanced performance tracking covering all variables inherent to customer service and call center activities

INTEGRATED CALL CENTER TECHNICAL SOLUTIONS

• ACD/IVR systems configured for optimum customer satisfaction
• Coordinated call center scripts, FAQs, and website content development and management
• Customer Relationship Management (CRM) solutions for maximum effectiveness, personalized customer care, and action tracking
• Advanced technical support for all call center IT systems